• All orders must be shipped to the BILLING ADDRESS on your form of payment.
• Next Day shipments are processed ASAP. Once the package reaches the carrier we cannot guarantee next day delivery.
• In stock orders ship within 24 hours during the business hours.
• Signature will be required for all packages.
• Weekend orders will be processed the next business day.
• Factory box might be opened to inspect the part before shipping and secured with additional packaging material to prevent damage.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer in Germany may take up to 20 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped Overnight for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• All International Orders are processed by GlobalShopex and subject to their Terms and Conditions.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.

• Please contact us to arrange for any returns.
• Return shipping is buyers responsibility when the VIN number is not submitted with the order.
• A copy of the invoice will need to be included with the return.
• There is a 15% restocking fee charged against all returned parts, and outbound shipping cost is non refundable.
• Parts must be resaleable and in the original packaging.
• We cannot take back used parts.
• We cannot take back installed or tried parts.
• Electrical parts are not returnable.
• We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 30 days of receipt.
• AudiPartsStore items purchased through GlobalShopex ( International Orders ) may be returned within 30 days of the original delivery date if the customer provides the VIN number. If the VIN number is not provided, the customer will be responsible for returning, including shipping costs, in addition to ensure to return the in good condition.
• To process your International Return, please contact our Customer Service department by phone at (786) 391-48-68 or email at [email protected]. We will be happy to provide you with an RMA number & the instructions for sending your package back to the merchant.

Cancellation Policy

• An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
• If the cancelled part was special ordered from the manufacturer a return fee of 15% may apply.